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| Frequently Asked Questions |
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- I forgot my password?
- When I add items to my cart and go to checkout I have to log back in?
- I have to scroll left and right to view the site?
- How will I receive my download software that I purchased?
- I cannot get the software I ordered to download?
- Can I place an order over the phone or email?
- Why is your software so inexpensive?
- My Software Download is taking too long?
- What do I do if I have problems with my purchase?
- I placed a order but I never got any emails?
- I call but I do not get a answer?
- Does all software come with some type of support?
- What do I if my download is expired?
- Why should I buy from MDofPC or one of its substores?
- I dont like the software I purchased, what do I do?
- I forgot my password?
If you have created an account and have forgotten your password please click on forogot password at login. Or you may click here I forgot my password?
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- When I add items to my cart and go to checkout I have to log back in?
You must accept cookies in order to successfully shop. To do this go to the top toolbar and look for Tools then go down to Internet Options then find the Privacy and change the setting to Accept All Cookies.
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- I have to scroll left and right to view the site?
Our site is optimized for the following resolution 1024x768. To change your screen to this resolution please follow these steps.
1.Right Click the desktop so that a pull down menu appears
2.Left Click on Properties
3.Find the Settings Tab on top
4.Change your resolution to 1024x768 or higher
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- How will I receive my download software that I purchased?
Some of our download software titles are available for instant download immediately and we have a few that need to be manually processed via email. If your software is available for instant download and requires a serial it will be emailed seperately. If your software title is not available for instant download it will be emailed to you within a few hours.
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- I cannot get the software I ordered to download?
If you have purchased software and cannot get it to download for any reason you may request a cd to be shipped to you. Please try using FreshDownload to help your download, this can be found under articles download tools.
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- Can I place an order over the phone or email?
You may call 877-401-6742 and place an order between 9am-6pm Monday - Friday EST, if you do not get a live sales rep please leave a message so we can return your call. We accept email orders, please include the following informaiton.
1.Name
2.Address
3.Phone
4.Email
5.Payment Information
6.Item/Items Ordered
7.Comments or Questions
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- Why is your software so inexpensive?
Well start off by saying we could charge more but our low prices draws traffic to our site. Although our low prices leave us with a low profit margin we want to pass the discounted savings to our customers.
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- My Software Download is taking too long?
Some downloads vary in size from 5mb to 2gb which will vary download times. Also your connection speed will greatly vary these times from a few minutes to a few hours. We recommend having a Cable, DSL or other high speed internet connection. If you are using a dialup or 56k connection you may consider downloading the software at a another location.
If you have a Cable or DSL connection and are having issues you can contact us at: support@mdofpc.com or try using GetRight Download Manager.
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- What do I do if I have problems with my purchase?
The fastest way is to write us a email mdofpc@gmail.com or create a support ticket with details about the issue. You can also call but it will not be the way to resolve your issue.
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- I placed a order but I never got any emails?
If this happens please check your spam folder and after 15 minutes you still have not recieved any emails then email:mdofpc@gmail.com with some information so they can look up your order.
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- I call but I do not get a answer?
We try to do most of our communication via our email, tickets or live support. If you insist on phone communication and cannot get a represenative then leave a message and request a phone call back. Most phone calls end up with a resolution via email.
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- Does all software come with some type of support?
Yes all software titles come with a year of support, we will do whatever we can to resolve your issue. An additional year of support can be purchased for $9.99
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- What do I if my download is expired?
If your download is expired please contact support via email: mdofpc@gmail.com or create a support ticket.
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- Why should I buy from MDofPC or one of its substores?
If you could ask our customers why they purchased their answer would either by our cheap prices or excellent support staff.
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- I dont like the software I purchased, what do I do?
In most cases we will work with you and provide a substitution for a simular title of equal or lesser value. Please contact support via email: mdofpc@gmail.com or by creating a support ticket.
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